THEALE, UK, September 26, 2012: The HTA held constructive talks at Glee last week with representatives from Container Centralen on levels of service in Scotland following last year’s consolidation of CC depots in the UK.
There are now only three CC repair depots in England to serve the UK market. This is causing significant operational difficulties for HTA members in Scotland who now have to arrange and pay for the return of broken CC equipment to the nearest depot in Preston. The associated costs and time delay have created significant dissatisfaction amongst affected CC customers, and risks creating a break down in supply chain logistics in the future.
At Tuesday’s meeting at Glee, concerns in Scotland were highlighted by HTA Acting President, Stan Green and HTA Council Representative for Scotland, Simon Fraser. CC acknowledged the problems and undertook to provide a short term solution as soon as possible. Options include a regular milk round to mop up and exchange broken equipment, or in due course to establish a mobile repair service. Whatever, CC are committed to working closer with the market and have agreed to conduct a Scotland road-show where they will visit up to three convenient locations to discuss their forthcoming plans and options with clients.
Stan Green, HTA President commented “This was a positive meeting and CC appear committed to resolving quickly the problems that some of our members are facing. We eagerly await their proposed solutions.”
Gary Scroby, HTA Policy Manager added “It is encouraging that such a vital link in the industry’s supply chain is making a concerted effort to improve service to customers. We are pleased at their commitment to find a quick solution to the problems being experienced by Scottish members. Looking further forward, the HTA has accepted an invitation to take part in CC’s Customer Councils in 2013, and thereby improve communication on market expectations.”
CC Key Account Manager, Declan Conaty commented “CC are committed to supporting our customers in Scotland. We look forward to meeting with them during our road-show to openly discuss repair solutions and any other areas where CC can support them further.”